USA & CANADA : 1-855-436-3669 | AUS: 1300 065 411

Privacy Policy

AANCHAL SAREE HOUSE PRIVACY POLICY

Umang Fashion T/A Aanchal Saree House (www.aanchals.com) recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.

Our policy for dealing with your personal information is explained below (Privacy Policy).  

Personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Personal information generally includes any information that can be used to personally identify you.

We may collect the following types of personal information from you:

  • name;
  • residential or business address;
  • email address;
  • post code;
  • gender;
  • age and date of birth;
  • signature;
  • telephone number;
  • proof of identity, such as your driver’s licence or passport number;
  • a photograph or video surveillance recording of you if you are physically present in our stores;

 

Other information

We may also collect information from you that is not personal information because it does not identify you personally.  This information is normally retained with your personal information and may include:

  • Your shopping preferences and a list of products and services you have purchased from Aanchal Saree House.  This may include your shopping history, product types, departments, specifications, sizes, dimensions, colours, occasion date, or other attributes of products and services we have provided to you or may provide to you in the future;
  • information we require to deliver, service or fulfil warranty obligations for products or services;
  • your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
  • information you provide to us via our customer service centre, website, application forms, or directly to team members within our stores in relation to our products and services; and
  • Device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with us through our online store (www.aanchals.com).  This information may include session cookies, your device IMEI number, IP address or MAC address.

Cookies

We may use temporary (session) cookies or permanent cookies when you access our web site.  This allows us to recognise your browser and track the web pages you have visited. 

You can switch off cookies by adjusting the settings on your web browser.

 

Unsolicited information

If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.

 

How we collect your personal information

Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.

Collection of your personal information can occur through the following interactions:

  • when you access and use our website or Wi-Fi services;
  • during conversations with our team members;
  • when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
  • when you communicate with us directly (by email, telephone, direct mail or any other means); 
  • when you interact with us during promotions, competitions, special events, or by using devices within our stores; or

 

We may also collect personal information about you from the following third parties:

  • Retail brands and suppliers who provide goods and services within our stores.  This may include beauty, fashion, electrical, home wares and other suppliers who provide products and services to you on our behalf;
  • credit reporting agencies and related entities when you apply for a Aanchal Saree House Store Card, as further set out in the Aanchal Saree House ; and

 

How we hold your personal information

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases.  This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.

 

Security

We use industry standard security measures to safeguard and protect your information.  This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

 

If we are unable to collect your personal information

If we are unable to collect your personal information, some or all of the following may occur:

  • we may be unable to provide products or services to you, to the requested standard or at all;
  • we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
  • we may be unable to tailor the content of our marketing communications to suit your preferences;
  • your experience when interacting with us may be delayed or not as efficient as you may expect; or

 

Purpose of collection of your personal information

We collect your personal information so that we can carry out the following actions (“Purpose”):

  • to provide you with products and services that you have requested from us;
  • to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
  • to answer your questions and provide you with information or advice;
  • to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
  • provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
  • carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Aanchal Saree House and its related bodies corporate and service providers provide products and services to you;
  • to consider and respond to complaints made by you;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities; or

 

Disclosure of your personal information

Your personal information may be disclosed in connection with any Purpose to any of the following:

  • Our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you.  This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
  • Retail brands and suppliers who provide goods and services within our stores.  This may include beauty, fashion and other suppliers who provide products and services to you on our behalf;
  • our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes; and
  • If required by law, to any person authorised by such law.  This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

 

Direct Marketing

We may send you direct marketing communications and information about products and services offered by us or our retail brands, partners or suppliers via email, SMS, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below).  You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.  You may also update your personal information by editing your online profile.

You may also receive marketing communications by post from our retail brands, partners and suppliers who provide goods and services within our stores, but this will only occur where you have requested that type of information from us or from a third party within our stores.

We do not provide your personal information to any other organisations for the purposes of direct marketing.

 

Information given by you to other parties

So that we can provide a wide range of products and services to you, third parties offering products and services may be operating in our stores from time to time.  If you provide personal information to a third party other than Aanchal Saree House, please contact that third party directly in relation to the handling of your personal information.

 

How you may access your information

You may access your personal information held by Aanchal Saree House by making a request to us. 

Email:               privacy@aanchals.com or info@aanchals.com

Phone:             1300 95 75 36

Mail:               The Privacy Officer

                       Aanchal Saree House

                       8 Magneto Pl Prestons

NSW 2170

                        

You may also access your own information where it is held via on online portal by accessing your own account over the internet.

Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we will not charge a fee.

If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.

 

Correction of your personal information

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.

Children’s Privacy

We do not knowingly contact or collect Personal Information from children under 16, and our site is not intended to solicit information of any kind from children under 16.  When a user discloses Personal Information on the Website, he or she is representing his or her age as at least Sixteen years.  If we are informed that we have unintentionally received Personal Information from a child under 16, we will delete that information. 

Complaints

If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint. 

Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 5 business days.  If your complaint is complicated or requires further investigation our response may take additional time to finalise.

We will respond to you by your preferred contact method if you have indicated one.

 

Overseas disclosure of personal information

We may disclose your personal information to third parties and service providers located overseas in connection with a Purpose.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to the following locations:

  • the United States of America - for database management services in connection with our email marketing and data management programs;
  • the United Kingdom - for order management and processing for international orders;
  • United States of America - for payment processing of online orders;
  • the country in which you nominate as a delivery address – for order fulfilment, if you have ordered products or services from our online store and require delivery to an address in that foreign country; and

 

Other services

We may offer seasonal or temporary services, promotions, products, competitions or displays such as photo booths or other promotional events from time to time (Other Services).  Our Privacy Policy will apply to those Other Services but we may have additional terms which apply.  Any additional terms will be made available to you when you are utilising our Other Services.

 

Contacting us

If you would like to contact us in relation to this Privacy Policy or your personal information please contact us at by email to:

privacy@aanchals.com or info@aanchals.com

     

                       

We may update our Privacy Policy from time to time.  Amendments will be published on our web page www.aanchals.com/privacy-and-security